Our website address is: https://sanddra.com.
This website is operated by Sanddra

Throughout the site, the terms “we”, “us” and “our” refer to Sanddra. Sanddra offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us (if applicable), you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service.

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

When you leave a comment on our website, the data entered in the comment form, as well as your IP address and the user agent of your browser are collected to help us detect unwanted comments.

An anonymized channel created from your email address (also called a hash) can be sent to the Gravatar service to check if you are using the service. The Gravatar service confidentiality clauses are available here: https://automattic.com/privacy/. After validation of your comment, your profile picture will be publicly visible next to your comment. If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.

We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

These data are those that you send us directly, via a contact form or by direct contact by Email. The fields “First name and Last name” and “Email” are compulsory in the contact form.

If you leave a comment on our site, you will be offered to save your name, email address and website in cookies. This is only for your convenience so that you do not have to enter this information if you post another comment later. These cookies expire after one year. If you go to the login page, a temporary cookie will be created to determine if your browser accepts cookies. It does not contain any personal data and will be deleted automatically when you close your browser.

When you log in, we will set up a number of cookies to save your login information and screen preferences. The lifespan of a login cookie is two days, that of a screen option cookie is one year. If you check “Remember me”, your connection cookie will be kept for two weeks. If you log out of your account, the connection cookie will be deleted. By modifying or publishing a post, an additional cookie will be saved in your browser. This cookie does not include any personal data. It simply shows the ID of the post you just edited. It expires after a day.

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Articles on this site may include embedded content (eg videos, images, articles, etc.). Content embedded from other sites behaves the same as if the visitor were to that other site. These websites could collect data about you, use cookies, embed third-party tracking tools, track your interactions with these embedded content if you have a connected account on their website.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

During your visits, once your consent has been given, we may collect “web analytics” type information relating to your browsing, the duration of your consultation, your IP address, your browser type and version. The technology used is the cookie.

The data you send us directly is used for the purpose of re-contacting you and / or as part of the request you make to us. The “web analytics” data are collected in an anonymous form (by recording anonymous IP addresses) by Google Analytics, and allow us to measure the audience of our website, visits and any errors in order to constantly improve the experience. users.

This data is used by Sanddra, the data controller, and will never be transferred to a third party or used for purposes other than those detailed above.

If you leave a comment or fill out a form, the metadata is kept for a maximum of 3 years. The data related to invoicing, they are kept for a maximum period of 6 years. For users who register on our site (if possible), we also store the personal data indicated in their profile.

All users can see, edit, or delete their personal information at any time (except their username). Site managers can also view and edit this information.

If you have an account or if you have left comments on the site, you can request to receive a file containing all the personal data that we hold about you, including those that you have provided to us. You can also request the deletion of personal data concerning you. This does not take into account data stored for administrative, legal or security reasons.

Visitor comments can be verified using an automated spam detection service.

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information.

Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.

You agree that it is your responsibility to monitor changes to our site.

We reserve the right to refuse service to anyone for any reason at any time.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Sanddra owns the intellectual property rights and holds the rights to use all the elements accessible on the website, in particular the texts, images, graphics, logos, illustrations, icons, digital products and sounds except otherwise indicated.

Any reproduction, representation, modification, publication, adaptation of all or part of the elements of the site, whatever the means or process used, is prohibited without the prior written consent of: Sanddra.

Any unauthorized use of the site or any of the elements it contains will be considered as constituting an infringement and prosecuted.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

Any claims for misprinted/damaged/defective items must be submitted within a week’s time after the product has been received. Be aware to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. For packages lost in transit, all claims must be submitted no later than within a week’s time after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

All printed products will be automatically shipped to the address provided during payment, so please make sure you entered your address correctly and if you have any additional information for the carrier, remember to fill it in in the corresponding field at checkout. If you provide an address that is considered insufficient by the carrier, the shipment will be returned to us. You will be liable for reshipment costs once we have received the package and confirmed and updated address with you (if and as applicable). If we don’t receive the package, then you’ll have to submit a new order to replace the original at your cost (if and as applicable).

SHIPPING ORDER:

Shipping is included in all orders.

INTERNATIONAL SHIPPING:

International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size. We do not take responsibility for customs fees.

ORDER NEVER ARRIVED:

First check with your local post office to see if your order is there. You can also check in with your neighbors to ask if they might have seen your package. Then,check your shipping confirmation that you had entered the correct address.

If the shipping address was correct and the order still hasn’t arrived, contact us at info@sanddra.com and we will find a resolution for you.

If the address was incorrect, then the package will be sent back to the return address and we will contact you for an updated address when the returned package is received. Please note that you’d be responsible for the reshipping costs, so let us know how you’d like to proceed. If we don’t receive the package, then you’ll have to submit a new order to replace the original at your cost.

If the carrier has marked it as delivered. We recommend you to inquire if any additional details were left by the delivery staff. Please note that we don’t cover refunds due to carrier errors.

UNCLAIMED:

Shipments that go unclaimed are returned to us and you will be liable for the cost of a reshipment (if and as applicable). When we receive a returned shipment, an email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks at your cost (without us issuing a refund).

BUYERS RETURNS:

We do not accept returns of sealed goods.We only offers refunds for damaged or mislabeled products, not for buyer’s remorse or size exchanges.

If the product arrives damaged during shipment or is mislabeled. Before returning any products, you need to contact us within a week’s time of delivery with your order number at info@sanddra.com by providing us quality photos where we can see the issue, as well as, a detailed description of the problem. Be aware to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Then we will get in touch with you and figure out the best solution.

NOTIFICATION FOR EU CONSUMERS:

According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons.

The illustration will be done 100% in Sanddra style (I can change the original hair and eye color of the person or pet drawn), the process does not include revisions or changes, which means that we will not be reviewing sketches together.

WHEN THE PORTRAIT WILL BE SENT:
We will start working on commissions in the order in witch those were made. Therefore, receiving the reference photos as soon as possible is very important and mandatory. The entire process takes around 2-3 weeks from the time we receive clear reference photos. After finishing the portrait, we will contact you via email and send you the digital file. We will not be sharing digital previous during the process.

YOUR PURCHASE INCLUDES:
One person or pet custom portrait illustration as a digital file.

High-resolution 300-dpi JPEG in the following size: 8×10 inches (20.32×25.4cm).

File is for personal use only. Sharing is strictly prohibited.

INSTRUCTIONS FOR PURCHASE:
After your payment you will receive an email confirming your purchase – Be sure to check your junk/spam/promoted folders for the automated email from info@sanddra.com. After your purchase you need to tell us if you prefer an abstract background or a plain background and send us one of two clear reference photos.

Send me photos and a short description of the personality of the person or pet I am going to illustrate to info@sanddra.com. You also need to include the personal data used during your purchase (last name, first name, email address) and the order number.

I prefer photos that:

Include at least one good facial close-up, the person or pet should be in focus; Clear face and looking at the camera or with a head turned to 3/4 angle; Include at least one good full body pose, if you want a full body portrait; Are taken in natural lighting that show accurte colors; No dark or pixelated pictures. For pet’s portrait show toys you would like me to include in the drawing, if you want me to include them.

RETURNS, EXCHANGES, CANCELLATIONS:
Portraits are not refundable

FOR NON COMMERCIAL USE ONLY:
The illustration is for PERSONAL USE ONLY. This means that customer cannot use it for commercial purposes or projects, Instagram (or any other social media). It is created under a Non-Commercial Illustration License. This is not an exclusive illustration license, which means that illustrator Sanddra can still post it on these social networks to showcase her work. The customer cannot distribute the illustration because Sanddra retains all copyright as the author.

PRINTING:
You may print this file on your home printer or a local printer. We recommend using Springhill White Cardstock Paper made of 100% recyclable material that is committed to contributing to healthy forest ecosystems or Epson Velvet Fine Art Paper, however regular white paper works fine. These paper brands are only a recommendation. In no case we can be held responsible for the result of the printing. We are not responsible for the paper or printer you use to print our products.

Due to differences in monitor and printer calibrations, colors may appear different in print than on screen. The final print quality will depend on the type of printer and paper used. You may take your digital file to a printer for professional printing if desired.

NO PHYSICAL ITEMS WILL BE SHIPPED:
This listing is for a digital file(s) to be downloaded and printed by you upon completation, when the artwork has been completed and emailed to you.

BE AWARE:
The customer is responsible for sending reference photos as requested. Any excessively long delay in sending them will result in a revision of the return date. Any failure to send reference photos (maximum sending time: 7 days after purchase), will automatically result in the cancellation of the order without refund. Sanddra will not be responsible for delays caused by the customer. Sanddra will not be responsible if the customer does not send the reference photos or clear photos. In the event of incapacity for work, as a result of illness or accident, Sanddra reserves the right to modify the current schedule without the Customer being able to require the payment of compensation. It is accepted that Sanddra must notify the Customer from the first working day of his incapacity.

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

(a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Sanddra, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

You agree to indemnify, defend and hold harmless Sanddra and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Questions about the Terms of Service should be sent to us at : info@sanddra.com